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How long should QuickBooks Bill Pay payments take, and what should I do if a vendor still hasn't received one?

Forum|Forum|2 years ago
November 28, 2023
16 replies
247 views

On 10/30, I used QuickBooks BillPay for the first time to pay several vendors - after signing up & paying for the service of course. $30k was withdrawn from our account for checks to be issued. Vendors have not received payment. No one can help me.

QuickBooks Online

Best answer by katelynner

If a QuickBooks Bill Pay payment seems delayed, here's what's normal, and what to do if it's gone beyond that.

What normal processing looks like

Standard ACH payments typically take 3 to 5 business days.
Paper checks typically take 8 to 10 business days.
Eligible accounts can use Faster ACH Payments for next-business-day delivery, for an added fee and up to a $25,000 limit per payment, if scheduled by 5 PM PT on a business day.
If you're new to Bill Pay, your first 1 to 4 weeks may run slower than usual, up to 5 days longer, while your account finishes setting up. You'll get an email once your payments are processing at normal speed.
Delivery times can also vary due to third-party delays or risk reviews on either end.

If a payment is significantly overdue

Select the Help (?) icon.
Select Search, then Contact Us.
Briefly describe the specific payment and how far overdue it is, then select Continue.
Choose Chat with us or Get a callback.

Have more questions about QuickBooks Bill Pay? Just ask, we're happy to help.

Clark_B

QuickBooks Team

Welcome to the Community, @oscsbooks.

Let me help you and provide some information about QuickBooks Bill Pay in QuickBooks Online (QBO).

If you are a new user of QuickBooks Bill Pay, please note that your ACH payments may take longer to process during your first month. It may take up to 5 days for your vendors to receive payments during the first 1 to 4 weeks while we set everything up. We'll send you an email once everything is set up to let you know your payments will process at the normal speed. However, since it's been longer than the expected timeframe, I recommend that you get in touch with our support team to review the missing payment.

Here's how:

Click the (?) Help icon.
Select Search. Then, tap the Contact Us option below.
Enter a brief description of your concern, and Continue.
Select either Chat with us or Get a Callback

These are the support hours: Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT Advanced, any time, any day.

For more info about QB Bill Pay, check out this article: Learn about QuickBooks Bill Pay.

In addition, If you want to learn how to check which bill pay add-on you have, you can read this article: Check which Bill Pay you are using in QuickBooks Online.

Feel free to come back here if you have further concerns about QB Bill Pay. I'll be willing to assist you.

O

oscsbooksAuthor

Been there, done that. I have so far spent close to 20 hours trying to resolve these issues. I get transferred from department to department. Few QuickBooks customer service people seem to be familiar with QuickBooks BillPay. I have also be given email addresses & phone numbers for BillPay by Melio, Melio Bank, Green Dot Bank, Bill.com even though I have expressly told them I am using QuickBooks BillPay, not any of those services.

Apparently in my frustration, I gave inaccurate information.

I started using QuickBooks BillPay on 10/10/2023. It worked fine. So I scheduled a batch of payments - 57 between 10/30 & 11/1. All the funds were withdrawn from our account. Of those 57 checks, only 23 of them have been changed from Shipped to Paid - I'm guessing that change means those have been deposited by the vendor? The remaining 34 checks total about $30,000 & are to 10 different vendors.

4

4Gal

Level 5

@oscsbooks

It's been almost a month but no vendor has received the check?

O

oscsbooksAuthor

Apparently in my frustration, I gave inaccurate information.

I started using QuickBooks BillPay on 10/10/2023. It worked fine. So I scheduled a batch of payments - 57 between 10/30 & 11/1. All the funds were withdrawn from our account. Of those 57 checks, only 23 of them have been changed from Shipped to Paid - I'm guessing that change means those have been deposited by the vendor? The remaining 34 checks total about $30,000 & are to 10 different vendors.

4

4Gal

Level 5

I don't think your information is inaccurate. It's been almost a month but more than half of the bill payment status has not changed to Paid. You should contact some of your vendors to confirm whether they have received the check or not. A potential problem with paying by check in the new QB Billpay is that they don't provide any feature to easily cancel a check and replace it with a new one. I would recommend using a free bill pay app with those features to integrate with QBO.

K

KBurden

FYI - you might want to try calling [phone number removed]. Its the number listed near the bottom of the emails from Inuit when a payment is scheduled, etc.

It has "Money movement services are provided by Intuit Payments, Inc...located at [address removed], phone [phone number removed]."

We were able to speak to someone on the phone that was at least trying to be helpful.

L

LadyKBell

Since the separation of Bill.com with QBO, it has been a nightmare trying to get vendors and contractors paid in a timely fashion. Both entities now take an absurdly long time for an EPAYMENT to get to the vendor, when every other ACH/epayment on the planet only takes a day or two. The only other option is the charge us an even more absurd amount to get payments made in a STANDARD timeframe. I am absolutely furious with both entities. It's highway robbery!!

Now, I am trying to stop/cancel/void and "processing" epayment and there is NO way to do so on any page, no matter what link I click.

The integration between Bill.com and QBO was beautiful and convenient. Not perfect, but a hell of a lot better than either one is right now. This is such an unbelievably poor business practice. The ever-increasing regular fees should be plenty to cover timely epayments, for Pete's sake!!!

4

4Gal

Level 5

@LadyKBell

You can signup for a free Melio account as the backup. You can choose their Fast Check or Fast ACH option if required.

https://affiliates.meliopayments.com/pricing

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

O

Okie2texangirl

I would not advise my clients to use QBO BillPay feature. It is nothing but a headache. The payments don't go through smoothly and to get a problem resolved is like pulling an alligator's tooth. Try to find a bill pay product that will communicate with QBO.

katelynner

Answer

Community Manager

If a QuickBooks Bill Pay payment seems delayed, here's what's normal, and what to do if it's gone beyond that.

What normal processing looks like

Standard ACH payments typically take 3 to 5 business days.
Paper checks typically take 8 to 10 business days.
Eligible accounts can use Faster ACH Payments for next-business-day delivery, for an added fee and up to a $25,000 limit per payment, if scheduled by 5 PM PT on a business day.
If you're new to Bill Pay, your first 1 to 4 weeks may run slower than usual, up to 5 days longer, while your account finishes setting up. You'll get an email once your payments are processing at normal speed.
Delivery times can also vary due to third-party delays or risk reviews on either end.

If a payment is significantly overdue

Select the Help (?) icon.
Select Search, then Contact Us.
Briefly describe the specific payment and how far overdue it is, then select Continue.
Choose Chat with us or Get a callback.

Have more questions about QuickBooks Bill Pay? Just ask, we're happy to help.

What normal processing looks like

If a payment is significantly overdue

What normal processing looks like

If a payment is significantly overdue

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