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September 17, 2025
Question

How to Correctly Record a Refund from Different Sources

  • September 17, 2025
  • 1 reply
  • 9 views

I have 3 related transactions that I am trying to figure out how best to account for. The first transaction is a sales receipt for an order from my website (the Wix platform) that was paid, matched to a deposit in my bank, and reconciled. That customer ultimately requested a refund, but the way it was issued by Wix is causing me problems. The proceeds from another sale in Wix was used to partially cover the refund of the first order and the difference was covered with a charge to my credit card.

 

Now I have 3 transactions in Quickbooks:

  • The original sales receipt that was paid, matched, and reconciled, but now needs a refund recorded in Quickbooks
  • A sales receipt that is currently not matched to anything that was used to partially pay the refund in Wix
  • A credit card transaction that reflects the balance of the refund.

 

I'm trying to figure out the best way to record this to make sure the refund is recorded correctly, that the sales receipt and credit card transaction that were used to issue the refund can be correctly matched to it, and that the taxes for these are handled correctly. I tried to issue a refund receipt but that requires me to select an asset account to issue the refund from, it will not allow me to select my credit card. Any help would be appreciated.

1 reply

Level 5
September 17, 2025

Thank you for bringing up your concern to the QuickBooks Community, BKreiger. However, for this particular situation, it is recommended to speak with your accountant as to what the best steps are to record these transactions. If you don't have an accountant, you don't have to worry. You can connect with one of our many ProAdvisors. Click the link below and add your zip code to locate one. Just so you know, many offer a free consultation as well.

 

 

Please let us know if you need anything else. We're always here to help. Have a good one.

BKriegerAuthor
September 17, 2025

I am an accountant but I'm newer to QBO, my question is regarding the best option to use in QBO so that I can make sure all of the transactions are linked correctly. I initially thought creating a refund receipt was the correct option but that doesn't seem to be the case.