I am paying a balance due on a credit card. However, the "amount" field is not displayed in the "Paydown credit card" option. Any suggestions on how to correct that?

I want to assure you that your concerns are being taken seriously, @dalembuxton.

We've received reports of several cases where users are unable to use the pay-down credit card option in QBO. I recommend contacting our support team so that you will then be added to the list of affected users and receive updates via email.

To contact our support team, here's how:

1. Sign in to your QuickBooks Online account.
2. Click on the Help icon.
3. You can now directly search the QuickBooks Online knowledge base for assistance, or you can select Contact Us to connect with our support team.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. Advanced support is available any time, any day.

While we address this issue, please stay tuned for updates or communications on the progress. Your patience and understanding are valued as we aim to assist you in optimizing your experience with QuickBooks Online.

You may find this link helpful to organize your transactions from the Banking page: 

• Categorize and match online bank transactions.
• Reconcile an account in QuickBooks Online.

Please let me know if you have any other questions about recording payments. Take care and stay safe.