Let's go over some troubleshooting steps together to get the Automatic invoice reminders function to appear in your company, Nicole
The mentioned feature is available in all versions of QuickBooks Online (QBO). If you're unable to see it, open your company in a private browsing or in an incognito mode to check if a webpage is causing the issue. Then, turn on the Automatic invoice reminders from there.
Here are the keyboard shortcuts on how to open in each browser:
Google Chrome:Press Ctrl + Shift + N
Mozilla Firefox:Press Ctrl + Shift + P
Microsoft Edge: Press Ctrl + Shift + P
Safari: Press Command + Shift + N
If these steps work, return to your regular browser and clear the cache and cookies to remove stored data and improve the browsing experience. You can also utilize another supported browser as an alternative.
Once done, you can set up the Automatic invoice remindersfunction. Additionally, browse through these links to help you manage customer payments, personalize the look of your sales forms, and list of features included in the new invoicing experience:
Keep me posted if you have additional questions about managing invoices and other sales-related concerns. I'm always ready to lend a helping hand, Nicole.
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