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September 15, 2024
Question

I found a bunch of missing transactions after going through three months of credit card statements. I have never had this issue before... anyone else experiencing this

  • September 15, 2024
  • 1 reply
  • 8 views
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1 reply

Morgan_B
QuickBooks Team
September 17, 2024

Hey there, basil1234.

 

Thanks for bringing your question forward here in the Community. I'm happy to lend a hand so you're able to track down missing transactions in QuickBooks Online.

 

I recommend first doing a manual bank update to bring over any missing transactions. This can be done by clicking the Update button in the top right of the banking screen.

 

If you're still noticing missing items in your account I suggest completing a bank reconciliation. During this process, you'll review your bank statements alongside your QuickBooks Online bank register, checking off each transaction that matches up. Any missing items can then be added manually. 

 

The following article provides additional info about how to reconcile an account in QuickBooks Online.

 

Please feel free to drop a comment below if you have any other questions. I'll be here to help in any way that I can.