I got pay with a credit card 10 days ago and is not reflected on my back account

Hello there, Frank. Let me share information about credit card payments not reflected in your bank account.

Please know that for credit card payments, it'll take up to 1-2 banking days to reflect in your bank account. If you're new to QuickBooks Payments it'll take 5-7 business days to reflect in your account. You can check the transactions in the Merchant Service Center. Here's how:

1. Go to Settings and then Account and Settings.
2. Select the Payments tab and then select Manage Account. The Merchant Service Center opens. Note: Another way to check your transactions is to go directly to Intuit Merchant Services.
3. Go to Activity Reports, then Transactions.

Since 10 days have passed, we can verify if the payments are on hold. Intuit may put payments on hold to safeguard the interests of all parties involved in the payment process.

Here's how:

1. Sign in to the Merchant Service Center.
2. Select Transactions.
3. If you see “Withheld” in the METHOD column, the payment is on hold and we’re reviewing it.

If there’s an issue with the payment, we’ll notify you via email. It’ll go to the email address you used as your contact email when you signed up for QuickBooks Payments. If you can't locate the email in the primary inbox folder, check your spam and junk folder.

For more detailed instructions, you can check out this article: Learn about funds on hold in QuickBooks Payments.

Then, if you still can't find it, you can contact our QuickBooks Payments support for further assistance. They have the tools to pull up your account in a secure environment.

1. Select Help at the top.
2. Click the Search tab, then choose Contact Us.
3. Select a topic or enter a brief description of your concern.
4. Hit Continue, then select Start a chat and Get a callback.

In addition, you can check the deposit speed for your product to learn when QuickBooks Payments deposits your customer's payments.

If you have any further questions about QuickBooks Payments, feel free to leave a reply. We're here to assist you 24/7.