Hi there, @longshot. When you import invoices from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), the payments become unlinked and appear unpaid. To resolve this, you'll need to link the payments again to show them as paid. Here's how to do it:Click +New at the left navigation panel, then select Receive Payment.Select the Customer's name. Here, you can see all open customer invoices and outstanding credits.Add the Payment date.Under Outstanding Transactions, choose the Invoice(s) you need to mark as paid.Under Credits, tick the Deposit entry.Hit Save and Close. For more information about importing or migrating data from QBDT to QBO, you can check these articles:Common questions about importing data to QuickBooks Online.Import multiple invoices at once. Keep in touch if you have any other questions about managing your transactions in QuickBooks. I'll be around to help.

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longshot

Question

I just transferred my desktop over to online, I have several credits in my acct. receivable. Customers paid invoices payments were deposited. how to clear from my report

Forum|Forum|2 years ago
December 7, 2023
1 reply
14 views

No text available

QuickBooks Online

AldritchM

Hi there, @longshot.

When you import invoices from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), the payments become unlinked and appear unpaid. To resolve this, you'll need to link the payments again to show them as paid.

Here's how to do it:

Click +New at the left navigation panel, then select Receive Payment.
Select the Customer's name. Here, you can see all open customer invoices and outstanding credits.
Add the Payment date.
Under Outstanding Transactions, choose the Invoice(s) you need to mark as paid.
Under Credits, tick the Deposit entry.
Hit Save and Close.

For more information about importing or migrating data from QBDT to QBO, you can check these articles:

Keep in touch if you have any other questions about managing your transactions in QuickBooks. I'll be around to help.

BigRedConsulting

Level 15

@AldritchM RE: When you import invoices from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), the payments become unlinked and appear unpaid.

Wow, that's really lame! This is the product Intuit says is ready to replace QuickBooks Desktop, right? And its creators are just too lazy to re-create the links between transactions during convert?

As in so many other cases, this shows how QuickBooks Online is not yet ready to replace Desktop. Pity that Intuit's marketing team can't seem to figure that out.

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