I lost receipt snap in my app. I also do not have the help pathway QB told me to follow to refresh the app. Now what?

I've got steps that can help you access the receipt snap in your QuickBooks Online app, alysha.

When you can't use a feature in an app, one of the causes is the app's data. To resolve this, we can troubleshoot this issue so you can utilize this functionality again. You can refer to the steps below.

iOS

1. Go to Settings, then find General.
2. Press the iPhone Storage and tap the QuickBooks Online app.
3. Go to Offload App. 

Android 

1. Go to Menu, then More Options.
2. Locate the Settings and tap Refresh Data.
3. Press YES to confirm.

If the issue persists even after trying the steps mentioned, you can try deleting and reinstalling the app for a fresh start. 

Moreover, you can visit this article to learn about uploading your receipts in QBO: Upload your receipts to QuickBooks Online.

Feel free to reply to this post if you have other questions in using receipt snap in your QBO app. I'll be ready to assist you anytime.