Let's start by using an incognito window and update the phone number from there. You can also clear the cache. Too much cache can cause the browser to behave differently.

Additionally, please make sure that the browser you're using is updated. I've added this article for your reference in creating an invoice in QuickBooks Self-Employed.

Keep on posting if you need anything else. Wishing you all the best!

gto construction

i need to update my banking account information and business address and it wont let me since i have to verify identity by phone number listed on her but that number is no longer in service. please help!

Kristine Mae

Moderator

I want to ensure you can update the bank account, Gto construction.

I'd suggest reaching out to our customer care support so an agent can help you with updating the information. Here's how:

Click Assistant.
Enter "I need a human" twice in the Type something field.
Click I still need a human.
Select either Message an agent or Get a callback.

Once it's updated, you can already categorize transactions in QuickBooks Self-Employed.

Feel free to keep in touch if you have other banking concerns. We're just around to help you.

frustratingbooks

Not sure if this helps but if you go to settings (gear icon) then "account and settings" then edit "contact info" it changed the number on my invoices for me.

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