Question

I need to speak to a human

Forum|Forum|6 years ago
April 8, 2020
4 replies
11 views

No text available

QuickBooks Online

Morgan_B

QuickBooks Team

Good morning, newventureautomo.

I'd be glad to show you how to get in contact with the QuickBooks Online Support Team.

This can be done directly through your QBO account. Here's how:

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you, begin a chat session, or post here in the Community.

This article provides these steps if you ever need them again in the future: Contact the QuickBooks Online Customer Support Team

Feel free to follow up with me here if you have any other questions.

N

newventureautomoAuthor

someone called setup a time to help me setup quickbooks, ( which i already paid for), so i guess that was a waste of money, No one called ... would at least like a phone call-[removed]. ed

C

Candice14

Level 8

Hey, @newventureautomo.

This isn't the impression I want to leave you with. At this time, the only way to get in contact with our Customer Support Team is to go through the steps above and choose a service option. If you'd like to receive a call within 5 minutes, I recommend pressing Get a Callback, or you can select See available times to schedule a callback.

In the meantime, you can always check out our tutorials page. This page provides detailed videos to walk you through general features in QuickBooks Online.

Remember, I'm only a comment away if you need me.

T

trinad

I need a human to speak with

Help

I cannot navigate I just signed up and need a payment to go through immediately

J

Jessavell_A

QuickBooks Team

I want to help ensure your payment goes through immediately and successfully, Trinad.

You mentioned that you're having trouble navigating. Could you please share the exact page you are on? Are you encountering any errors or prompts? With this information, I'll be able to provide you with an accurate solution.

If you're prompted to update your billing information, go directly to the Payment method section. Please keep in mind that our accepted payment methods are Visa, MasterCard, American Express, and Discover.

When you're ready, follow these steps to update your billing information:

Sign in to your QuickBooks Online as the admin.
Select the Gear icon, then click Subscriptions and billing.
Navigate to the Payment method and choose Edit ✎. Here, you can:
- Modify your existing payment setup for QuickBooks Online, including updating your credit card's expiration date, billing address, or account name.
- Add a new payment method for QuickBooks Online billing.
- Switch to a previously used payment method for QuickBooks Online billing.
Once you save your updates, you can view the current payment method on the Subscriptions and billing page.

If you're still unable to navigate your QuickBooks, perform browser troubleshooting to determine if a webpage prevents you from doing this task.

Begin accessing your QBO account using an incognito window to verify if you can go through this browser. You can use these keyboard shortcuts:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If this works well, go back to your usual browser, clear the cache, and access QuickBooks with a fresh start. If not, consider using other browsers.

If the issue persists, I suggest contacting QuickBooks Online support to review your account and find the root cause. Then, provide you with the fix.

Once you have logged in to your account, you can read this article to learn how to change your company information: Update or change your Intuit Account sign-in information.

Don't hesitate to ask if you have additional questions about navigating your QuickBooks account. I want to make sure everything is taken care of.

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