INVOICES NOT SHOWING PRODUCT/SERVICES OR DESCRIPTION WHEN SENT TO CUSTOMERS

Glad to see you here in the Community, @lisadrby.

Usually, this error occurs when there's too much cache in the browser. To fix this, let's perform some troubleshooting steps. Let's start by accessing the QuickBooks account using a private browser. The following are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If this works, you can clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

You'll want to check out these articles. The information that you can get there is all about managing the product and services in QuickBooks Online.

• Adding Products and Services, Customers, and Vendors to Lists
• Group your products and services into different categories

Please know that you can always get back to us if you have other questions. I'm more than happy to help. Take care.