Question

Is anybody having problems with seeing the preview of the invoice on the QB app?

Forum|Forum|3 years ago
January 31, 2023
3 replies
33 views

It only shows my last line item, but shows correct total at the bottom of invoice.

QuickBooks Online

A

AileneA

Moderator

Hello, jcrepair903.

I'm here to ensure that you'll be able to view the preview of the invoice on your QuickBooks mobile app without issues.

I replicated it and was able to view the preview on the invoice via mobile. With that said, let's go through some troubleshooting steps to see if we can solve the app's problem.

First, let's make sure that the app is updated. This ensures that the app has the latest fixes and patches to resolve common issues.

Simply open Google Play or Apple Store (depending on your device). From there, update the app.

Second, If the same thing happens, I suggest uninstalling and reinstalling the mobile app to fix the problem.

Lastly, visit these links to reinstall the QBO mobile app:

Android app via Google Play.
iPhone, iPad, and Apple Watch apps are via the iTunes App Store.
Get the download link through SMS.

For detailed steps on reinstalling the QBO mobile app, see this: How to download the QuickBooks Online mobile app.

Please update us whenever you can. We want to make sure that your problems are solved. Take care!

J

jcrepair903-gmaiAuthor

I tried both things. Nothing works. What else can I do.

C

Carneil_C

Level 6

Thanks for coming back and sharing an update, jcrepair903.

Have you also tried refreshing your QBO app? This way, we'll be able to restore the applications and resolves common issues. Here's how to do it:

For the IOS version:

Go to the Menu icon and tap Help & Feedback.
Select Refresh Data.
If you get a prompt message, "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
Tap Refresh to confirm.

For Android:

Go to the Menu icon, then tap More Options ⋮.
Tap Settings, then Refresh Data.
Select YES to confirm.

Alternatively, here's how you can do it in your Phone Settings:

Android -From your phone's settings, select Apps and choose the QuickBooks app from the list and select Storage. Then tap Clear data.
iOS - From your phone's settings, select Settings, click on General, and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

If you've already done these steps and the issue persists, I recommend accessing your QBO through a web browser and viewing the invoice preview from there.

If you're still unable to do so after performing the troubleshooting steps above, I suggest contacting our QuickBooks Online Support Team. They'll be able to investigate this matter further and find possible fixes.

For future use, personalize your invoice to have professional-looking sales forms. To start, please head to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I'll be around if you need further assistance managing your invoices. Just post a reply below to notify me of your response. Take care.

S

ST984

Hello,

Previews show another language?!

I am having my PDF preview of invoices with italian text when it should be english. The invoice line is FATTURA A, N. FATTURA for invoice number, DATA = date, SCADENZA & TERMINI... This is not right. Please fix ASAP. Also when sending an invoice the preview shows that at the 2nd line when it should be english!

I am using edge windows browser.

Another thing I can see is the PDF is created by "Anusha T". I should not be able to see that.

R

RCV

QuickBooks Team

Allow me to assist you in configuring the PDF preview of invoices in English.

QuickBooks Online multilingual invoicing can assist you in translating your invoices into multiple languages. It's possible that the Italian language was selected when sending them an invoice. QuickBooks will automatically translate it to the language you choose, but it will not translate specific text such as the email body, products, or services. Let me show you how to change it back to English:

Go to Get paid & pay or Sales, then select Customers.
Choose the name of the customer you want to send a translated invoice to.
Tap Edit, then look for the Payments section.
From the Language to use when you send invoices dropdown, select which one you want to use. These are the languages you can choose from:
- English
- French
- Spanish
- Italian
- Chinese (Traditional)
- Portuguese (Brazil)
Press Save.

If the same thing happens, let's perform various troubleshooting techniques. In some situations, the browser becomes clogged with regularly requested website resources, resulting in unusual behavior when previewing the invoices. Let's start by launching your account in a separate or private browser. Here is a list of shortcut keys you can use to access one:

Ctrl+ Shift + N for Google Chrome

Ctrl + Shift + P for Mozilla Firefox

and Microsoft Edge

Command + Shift + N for Safari

If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

Feel free to visit our Sales and Customers page for more insights about managing your customer transactions.

Please keep me updated if you have any questions or concerns about customs forms. I'll be by your side every step of the way. Take care and have a wonderful day.

O

officemanager07

I have started having an issue viewing QB statement in Preview. I create a statement, click on print and then click on Preview. Preview allows me to edit the statement and write notes on it. This morning, it stopped opening in Preview. Not sure why. I am using QB 2022 Desktop for Mac.

M

Mich_S

Level 5

Hi there, officemanager07. I want to share some ideas to isolate this for you to print customer statements in QuickBooks Desktop seamlessly.

It's likely that the problem you're currently facing is due to some issues in your data file. I suggest logging in using a sample company. By doing so, we can identify where the trouble is coming from.

If this works, go back to your original company and use the Verify/Rebuild Utility Tools to fix any common damages. Here's how:

To rebuild:

Open the File menu, then hit Utilities.
Select Rebuild Data, then click on OK to close all windows.
QuickBooks will ask you to make a backup before rebuilding your company file, choose OK. If you don’t want to do a backup, tap Cancel to continue rebuilding your company file.
1. If you haven’t set up any backup preferences, QuickBooks will ask you to update them. tick Backup Preferences and edit as needed, then select OK.
2. When the backup's finished, click on Show in Finder to locate the backup or hit OK if you’re done.
Once the rebuild's finished, tap OK.

To verify:

Open the File menu, then go to Utilities.
Select Verify Data, then hit OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

If the issue persists in the sample company, perform some troubleshooting procedures to print, email, or save as a PDF from QBDT Mac. Make sure to also have the latest version of your QuickBooks for you to have the latest features and product improvements.

Additionally, explore the QuickBooks Mac 2022 User Guide to find out more tips and fixes about managing your account.

I'm glad to be of help today. Keep in touch so I can help you further with this topic. Have a good one!

O

officemanager07

Thanks. I did the truly techie thing and closed QB and then opened it again. The Preview statement worked. Just being cranky I guess.

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