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DebbieFSWC
October 7, 2022
Question

Is anyone else having issues with moving a line item within an estimate?

  • October 7, 2022
  • 6 replies
  • 45 views
I can move the line item on my desktop computer just fine but not on my laptop.

6 replies

Tori B
Tori BQuickBooks Team
QuickBooks Team
October 7, 2022

Hey there, @DebbieFSWC. 

 

It sounds like you may have some technical issues with your desktop application on your laptop. With that said, I recommend trying some basic troubleshooting steps to repair it. I've included some steps below to help you out. 

 

First, I want to cover the steps to run a repair diagnostic on the program. Here's how: 

 

  1. Open the Control Panel from the Windows menu of your laptop.
  2. Go to Programs and Features.  
  3. Click on QuickBooks and tap on Uninstall/Change.
  4. Tap on Continue and Next.
  5. Select Repair And wait for the Repair to complete.
  6. After completing Repair, click on Finish and Restart your computer.

 

Once your laptop has been restarted, open QuickBooks and see if you still have issues moving a line item. 

 

For more details about this process, check out Repair your QuickBooks Desktop for Windows. 

 

Let me know how it goes. I'll be here if you have any additional questions or concerns. Take care! 

DebbieFSWCAuthor
October 7, 2022

I am running on QB online I don't have the desktop.

    Large901
    February 16, 2024

    Up until the last update, I could move a line item on an estimate or invoice while working on my iPad, but not on my iPhone.  Now, I can’t move any line items.  Suggestions?

      Erika_KQuickBooks Team
      QuickBooks Team
      February 16, 2024

      I understand how challenging this situation is, Lar. I'm here to ensure you can customize your invoices. 

       

      Beforehand, may I ask what type of QuickBooks product you're using? If you're using the QuickBooks Online (QBO) iOS mobile application, or if you're using a web browser on your mobile device?  

       

      Meanwhile, if you're utilizing a web browser on your iOS device, I recommend we perform some basic troubleshooting steps to identify if this is a browser-related issue.  

       

      To avoid such problems when accessing the program, open your QBO account in an incognito window. Incognito mode prevents the browser from saving files, such as cache and cookies, which can sometimes cause problems when accessing websites.

       

      Here are the keyboard shortcuts:  

       

      • Google Chrome: Ctrl + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Microsoft Edge: Ctrl + Shift + P
      • Safari: Command + Shift + N

       

      If this works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

       

      However, if you're referring to the QBO iOS mobile application, we can follow these steps to resolve common app issues. 

       

      To get started, we have to ensure the app version is updated. This way, we can determine that it has the latest available information to solve common issues. To do that, we have to: 

       

      1. Go to the Apple Store or Google Play. 
      2. Choose QuickBooks. 
      3. Then, tap Update. 

       

      After performing the steps mentioned, we can also clear the app's data of the application to refresh it and remove errors that might be causing the issues you're having. Perform the following: 

       

      1. Go to Menu and click Help & Feedback.
      2. Select the Refresh Data. 
      3. Press Refresh to confirm.

       

      Also, I recommend uninstalling and reinstalling the mobile app to fix the problem. 

       

      In the meantime, we can log in to your QBO account using your iPad device to complete this process. 

       

      Moreover, I've included these resources that'll help you with managing your sales transactions effectively: 

       

       

      Keep me posted if you have more questions about customizing your sales transaction in QBO. We're always here to help. Stay safe!

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