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M
mattwagner610-gm
June 2, 2023
Question

Is anyone else invoice screen not coming up for customers on the app? I can click on each invoice but only a white screen comes up.

  • June 2, 2023
  • 2 replies
  • 11 views
No text available

2 replies

J
Just_me
Level 3
June 2, 2023

It looks like there are reports of it not working in the desktop version.  I don't see anyone else with the online version having issues.  

If you haven't already, maybe try clearing your cache. 

S
Sg50
July 29, 2024

My invoice page on my desktop is not showing up has anyone found the problem

K
Kurt_MQuickBooks Team
QuickBooks Team
July 29, 2024

Hello there, @Sg50. I'll point you in the direction to help you retrieve invoice transactions on the Invoice page inside QuickBooks Online (QBO).

 

While checking our system, I noticed that you already posted the same question, and one of our colleagues was able to provide a recommendation to help retrieve the missing invoices from your Invoice page. I'll route you to her response to sort this out right away. Feel free to check this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-why-can-t-i[…]st-of-invoices-the-page-is-blank/01/1469079/highlight/true

 

Also, I'm providing these handy articles about personalizing sales forms and handling customers' invoice payments inside QBO:

 

 

Please don't hesitate to reach out if you need assistance with invoices or have other questions about QuickBooks. You are welcome to visit us anytime or leave a comment below.

G
GebelAlainaMQuickBooks Team
QuickBooks Team
June 2, 2023

I appreciate you getting in touch with us about the issue you encountered when opening the invoice in your QuickBooks Online (QBO) mobile app, mattwagner.

 

If you're using the mobile app on the Android version, we currently have a new reported investigation about the invoice page not loading. Our engineers are already aware of this, and they're currently working on a fix. You may reach out to our QuickBooks support team to add to the list of affected users and get notified once there's a fix or an update about this issue.

 

However, if you're opening it in the updated IOS version, let's try to refresh your app. A large amount of data and cache is most likely causing the QBO app to malfunction unexpectedly and unable to utilize some features. Doing this process will help refresh applications and eliminates common issues.

 

Here's how:

 

  1. Go to the Menu icon and tap Help & Feedback.
  2. Select Refresh Data.
  3. If you get a prompt message like, "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes”.
  4. Tap Refresh to confirm.

 

I'll be sharing these articles to learn how the QuickBooks Online app works:

 

 

Additionally, if you want to look at the status of your invoices, you can visit this article: Track the status of invoices in the QuickBooks Online mobile app.

 

I'll be here if you need more help managing your invoices in your mobile app. Have a beautiful day as you are!

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