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April 26, 2024
Question

Is anyone happy with this new terrible update to the invoices and estimates format? It's like I'm starting all over from scratch. What a headache and disappointment.

  • April 26, 2024
  • 29 replies
  • 87 views
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29 replies

January 2, 2025

I agree with the general consensus here. QBO was bad from the beginning: designed and tested by non-accountants/bookkeepers. And with every change, it gets worse and worse. More colors and options, but usability is terrible. I am 69 yrs old and thinking of moving my clients to other packages, at my cost. It's embarrassing!

 

And where did they get the idea that telling us it's OK, and slamming us with pop-ups will solve the problem? I think Intuit has ruined a good thing and will eventually do it with all of their products. 

August 5, 2025

I can't believe this is professional software, I've been in business ten years and the first invoice I made in word looked more professional than this.

-no ability to bill different people at the same company without changing the company name

 

-no ability to put in the NAME OF THE JOB on the invoice

-no ability to put in the NAME OF DIFFERENT PARTS OF A JOB on the invoice

-takes an hour to try to put your own logo in there, is a total runaround, and can't really be personalized in the end.

-clearly nobody is happy with the product, yet QB continues to roll out change after change, as if small business owners have nothing better to do than spend hours a month learning and re-learning where stuff has moved to in a simple program they just want to use to send invoices.  It's a constant insult and if my book keeper wasn't so busy we would have switched over a while ago. 

Are people just trying to make their jobs seem useful by changing stuff that worked better before?  The software should serve us, the business owners using it, not what looks good for developers in meetings to seem busy, and not, as is claimed in this thread, "for the clients" receiving invoices.  We are the ones interfacing with the clients we should get a say. 

I'll go ahead and give more feedback to the dev team for them to ignore.