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February 17, 2020
Question

Is there a way to prevent Credit Memo's from automatically applying to a payment that you are creating?

  • February 17, 2020
  • 15 replies
  • 114 views
No text available

15 replies

Kristine Mae
Moderator
February 17, 2020

You can turn off the automatically apply credits feature, Rafi2. I'll guide you with the steps.

 

This will stop the system to automatically apply the credits or unapplied payments to the open invoice. Here's how:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to the Advanced tab.
  4. Click the Pencil icon in the Automation row.
  5. Uncheck the Automatically apply credits box.
  6. Click Save, then Done.

Although, if you've turned off the feature already, you can still see the credit or unapplied payment when you record the payment manually. If you're not going to apply it to the invoice, ensure not to select the credit.

 

I'll share the article on how to enter and apply credit memos and delayed credits in QuickBooks Online for future reference. 

 

You can get in touch if there's anything else that you need. Click the Reply button, and we'll reply as soon as we can. 

April 28, 2020

The Automatically apply credit feature is turned off but the system is still applying credits to my invoices when in go into Receive payment option - I allocate credits manually as we allocate credits to relevant invoice

 

July 1, 2020

Same problem happening for me.  Spend some time online chatting - was told, "technically that won't happen" well IT IS!!