Issue just started, product and services are not populating when creating a customer invoice

I understand how challenging this is, bladenexpress. I can provide you with updates regarding this ongoing investigation.

As per checking on our list, there's an ongoing investigation. I want to ensure that we take this matter seriously, and our engineers are working together to gather a resolution as quickly as possible.

I recommend contacting our QuickBooks Online support team to add you to the list of affected users and receive updates on the issue via email.

Here's how:
 

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

Furthermore, if you have received a payment from your customers, you can record the payment to balance your account.

Leave a comment below if you have further concerns about managing your invoice. I'm always here to help you.