Let's team up and help you get through this to access the snap receipt option inside QuickBooks Online (QBO), Delane.
If you're using the mobile version, it may have something to do with the data collected inside the device. Temporary data like a cache of the application installed can sometimes affect your experience when using the mobile application. In this case, you'll want to cleanse the app to restore it to its default setup. If you're using an Android device, these are the steps:
Modify the Wi-Fi data connection on your device to 4G.
You'll want to close and restart the app.
After restarting the app, clear the data. To do this:
Open your device Settings.
select Apps (varies by device).
Choose QuickBooks app from the list, then select Storage.
In case you're using the iOS version, you'll want to ensure the app is free from temporary data and back to its default setup. If you wish to utilize the option using the web version, refer to this page for more information: Upload your receipts to QuickBooks Online.