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August 5, 2025
Question

Sales Tax Not Showing On Receive Payments or Reporting

  • August 5, 2025
  • 1 reply
  • 26 views

For weeks now I've been experiencing issues with the sales tax on invoices imported from CommonSku having glitches with the sales tax.

 

Intuit support says they don't offer support for third party integrations, but I have never had this issue until the last month or so and of course today I log in to see Intuit has made sweeping changes to the way things look with this new upgrade no one asked for.

 

So there's definitely a problem, but they won't fix it because they're saying it isn't on their end. But it is!

 

When I go to receive a payment on invoices that have sales tax, it isn't showing the invoice total including tax, it's only showing the amount receivable for the subtotal pre-tax. It's showing up that way on reports, too.

 

The only workaround is to either re-create the invoice (which is far too redundant) or to toggle the tax designation to something else, save, and toggle back and save. This is a lot of extra manual clicks for a program that keeps insisting on using AI and automation. 

 

I've been using CommonSku and QBO since 2017 and it was working just fine until this month. Intuit, please get yourself together. Stop forcing visual superficial changes on us and make your program functional!

1 reply

cody_a
Community Manager
August 5, 2025

Hi there @harliequin. I understand that it's challenging when your workflow is disrupted, especially after a recent update. I've sent all the details of your situation to our Next Level Help team. An expert will review your community comments and support history to get a complete picture of what's happening. They will be reaching out to you soon with next steps.

 

Let me know if anything else comes up in the meantime. Take care!