Save button on the new account screen grayed out?

Hello, Finance@esm. Let me help you save your new accounts in QuickBooks Online (QBO).

Before anything, it would be helpful to know if you encountered any specific error messages when trying to save a new account or what type of accounts you are trying to add. More details will help me give you the right guidance.

As of now, let's start by logging in to your QBO account using a private browser and attempting to create a new account from there. This will help us determine if the issue is related to your browser. Please use the following browser shortcuts:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If the issue is resolved after this, consider clearing your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. Alternatively, you can try using other supported browsers.

Additionally, I'd like to share this helpful Community article on setting up an account: Add an account to your chart of accounts in QuickBooks Online.

For future reference on making an account inactive, refer to this article: Make an account inactive on your chart of accounts in QuickBooks Online.

I'll be monitoring this thread for your replies on saving a new account in QBO. The community will be ready to assist you anytime.