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D
d-m
February 24, 2026
Question

Stripe payouts (integration transactions) are not debiting from undeposited funds

  • February 24, 2026
  • 1 reply
  • 11 views

I'm using the native Stripe integration (Accounting > Integration Transactions). It does a nice job logging individual transactions (sales receipt + expense). Those go into the correct account and show as an increase in undeposited funds. 

However, when I categorize payouts they aren't decreasing the undeposited funds account. They match correctly against the bank transaction but undeposited funds has been steadily climbing since I turned on the integration. I have the deposit account set to the bank account where the payouts are received, but don't see any setting where I can specify the payouts are coming out of undeposited funds (or for that matter a setting that indicates the individual transactions should be added to undeposited funds).

I would think the default for the integration is for payouts to balance out the individual transactions so I'm confused why this isn't happening or how to fix it.

1 reply

Z
ZackE_Moderator
Moderator
February 24, 2026

Thanks for getting in touch with the Community, d-m. I appreciate your detailed information.

 

The increasing balance in your Undeposited Funds account is likely due to how the transactions are being recorded between your App transactions tab and the Bank transactions screen.

 

The Stripe integration automatically creates sales receipts and expenses that sit in your Undeposited Funds account. To ensure these funds move out of that account and into your bank balance, I recommend this specific workflow:
 

  1. Use the App Transactions tab to review your Stripe transactions and select Confirm or Add. This process will officially record the payout details in your books.
  2. Match in Online Banking after you've confirmed the transactions in your App tab, go to your Bank transactions (Banking) tab. Instead of selecting Categorize or Add, you'll have an option to Match.

 

By Matching the bank's record to the transactions you already confirmed in the Stripe app, QuickBooks clears those funds from your Undeposited Funds account. If you click Add or Categorize in the banking tab instead of Match, QuickBooks creates a new, separate deposit, which can cause your Undeposited Funds balance to continue to grow.

 

I've included a couple of detailed resources about working with the Stripe Connector and matching transactions which may come in handy:
 

 

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Tuesday!

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