Question

The company name gets cut off when I print an invoice?

Forum|Forum|7 years ago
February 15, 2019
5 replies
16 views

No text available

QuickBooks Online

M

mazar

Level 6

Hello,

You might have the setting turned on for using letterhead paper.

Go to edit your invoice template and click Design. Then click Edit Print Settings. Make sure the letterhead option is NOT checked. (picture below)

F

FirePlan

This is kind of the reverse in terms of an issue....

We have run into an instance where our Invoice Footer (where we currently have our GST #) gets cut off when using the online version of qbo when we try to save a PDF copy of an invoice.

How do we fix??

C

Charies_M

Level 9

Hello there, FirePlan.

I want to make sure you're able to fix this issue with invoice footer being cut off when trying to save a PDF copy of an invoice.

We can try some basic troubleshooting by deleting and recreating your invoice template. Below are the steps on how to do it:

To delete a template:

Go to Gear icon.
Choose Custom Form Styles.
Select the template and from the Edit drop-down, click Delete.

To add a new template:

Go to Gear icon.
Choose Custom Form Styles.
Click New style.
Select Invoice.
Customize your preferred template and click Done.

Here's an article as your reference on how to create a new template in QuickBooks Online (QBO): Use and customize form templates.

Let me know how it works or if you need more help in managing your invoice template and I'd be happy to offer additional help.

J

Jarm

I am having the exact same problem. My company name is almost cut completely off and the top part of my company logo. Did you find a fix for this?

Kristine Mae

Moderator

This is still under investigation, Jarm.

Our engineers are all hands to get a permanent fix as soon as possible. While we're waiting for a resolution, I'd suggest reaching out to our customer care support. Once you're added to the list of affected users, you'll receive an update about the issue through email.

Here's how to get in touch with them:

Click Help inside QuickBooks Online.
Select Contact us.
Enter a brief detail about your concern, then click Let's talk.
Select either Start messaging or Get a callback.

If something comes up, please don't hesitate to post in the Community.

J

Jarm

Thanks Kristine Mae, I will do this.

M

Manny Bautista

I am having the same issue still as of 03/01/21, a temporary fix I have found where the company name does not get cut off when saving as pdf is to uncheck the "repeat page header" box on the print screen. I am also using QB online

M

mt34

I finally solved this problem by making my logo file square in dimension. I added white space above and below my logo in photoshop so that the logo file itself is square. My actual logo is not square, but now the logo file is square. I then inserted the new square logo file into the invoice template and re-positioned the logo so that the visible part of my logo appears in the correct location. I printed and it printed the way I want it to look. So, it seems Quickbooks wants a square logo file. If the logo file is not square, the printed version of the logo seems to be cropped automatically so that it is square. The work around is to add spacing to your logo image so that the logo file is square in dimensions.

B

BConcepts

New Member

I discovered today after much frustration that it only cuts off the Company name in the QBO APP, once I went to QBO in the browser it printed fine. To be clear this is for Invoices with the option to print in the windowed envelope.

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