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A
alphaapplianceco
September 12, 2024
Question

The logo on my estimates and invoices disappeared with the new android update. I cleared cache and data, clean install, works with web browser - I need it to work in app

  • September 12, 2024
  • 1 reply
  • 13 views
Please fix with update

    1 reply

    I
    Irene RQuickBooks Team
    QuickBooks Team
    September 12, 2024

    I recognize the troubleshooting performed in your QuickBooks Online (QBO) app on your mobile device to fix the logo disappearing on your estimates and invoices, Alphaaplianceco.

     

    Know that the Community is a public forum. Therefore, accessing our user's account is not possible. I recommend consulting our QBO customer care team regarding this issue. Rest assured, they will investigate the underlying matter causing the problem and help find a suitable solution with their tools and ability to access your account.

     

    To get ahold of them, kindly follow the steps provided below:

     

    1. Sign in to your QBO account.
    2. Click on Help (?) at the upper right corner of your screen.
    3. Tap on Search, then select Contact Us.
    4. Select a topic to connect with the right expert.
    5. Choose how to contact our QB support team.
    • Via a Callback, where they’ll save you a spot and call you back.
    • Via Chat, start a chat with our support.

     

    Please take note that our QBO support hours availability varies on your subscriptions. Here is the list:

     

    • QBO Simple Start, Plus, and Essentials support teams are available Mondays to Fridays from 6 am to 6 pm and Saturdays from 6 am to 3 pm following Pacific Time.
    • The QBO Advance user support team is available 24/7 for assistance.

     

    In the meantime, I recommend sending the estimates and invoices through a web browser.

     

    Furthermore, you can customize your invoices and estimates based on your preferences and business needs: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Don’t hesitate to comment below if you have further inquiries about your QBO mobile app, Alphaaplianceco. Have a good one!

    A
    alphaappliancecoAuthor
    September 12, 2024

    There is no "chat" option. There is only "ask the community", which brought me here and callback, which is closed. 

    JoesemM
    JoesemMQuickBooks Team
    QuickBooks Team
    September 12, 2024

    Thank you for your quick response, alphaapplianceco. I will provide details about our support hours so that you can reach out to us promptly and receive assistance regarding the missing logo.

     

    Our QuickBooks Online Support is available at the following times: For Plus, Essentials, and Simple Start, support is available Monday to Friday from 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. QuickBooks Advanced support is available 24/7.

     

    For more details about our support hours, see these links:

     

     

    In the meantime, I'd recommend accessing your account using a web browser to continue working with your invoice and estimates. Also, I'm leaving you the following article: Add, customize, or remove logos on sales forms. This will give you details on the number of logos you can upload and important things to remember before uploading them in QuickBooks.

     

    On the other hand, here's an article to help you manage invoice payments in the mobile version of the program: Receive an invoice payment using the QuickBooks Online mobile app.

     

    If you have questions about our support hours or any QuickBooks-related concerns, please let us know by commenting below. Have a good one.

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