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DirkDoncic
June 1, 2022
Question

The Sales by Customer report never shows any data. I have this problem across multiple companies, and I've tried using different browsers. Extremely frustrating.

  • June 1, 2022
  • 1 reply
  • 8 views

I've also tried using an incognito browser and, on Quickbooks's suggestion, cleared my cache. All this did was ***** up autofill in my browser.

1 reply

J
JonpriL
Level 9
June 1, 2022

I hear you, @DirkDoncic.

 

Before we can accomplish your goal for today, may I ask for more info about your report? Can you tell me the name of the sales by customer report and how you customize it? Or did you perhaps receive an error while generating the report data?

 

A screenshot would be helpful and will gladly be appreciated. Keep me updated in the comments below. Hope to hear from you soon. Take care always!

 

D
DirkDoncicAuthor
June 2, 2022

The name is "Sales by Customer Summary." It's just a default Quickbooks Online report. I customized nothing. 

 

No matter the date range, all it says is "This report does not contain any data." It's extraordinarily frustrating, and customer service did nothing to help me.

C
Carneil_C
Level 6
June 2, 2022

This is not the kind of impression I’d like you to have, @DirkDoncic. 

 

I’ll ensure you'll get the help you need and route you to the right direction of support to sort out this with your Sales by Customer Summary that shows no data in QuickBooks Online. 

 

Since the issue persists after trying the browser troubleshooting steps and modifying the reporting period. I recommend reaching out to our QuickBooks Online Support. This way, they can pull up your account in a secure environment and investigate this matter for you. 

 

Here’s how you can reach out to them: 

 

  1. Click the Help (?) icon at the top.
  2. Select Contact Us.
  3. Enter your issue or question, then select Continue.
  4. Review and Select from the following: Ask the community, Star a live chat, or Call us.

 

To ensure that we address your concern on time, you can check our available hours when contacting our support.

 

For more details on personalizing and running a report in QBO, check out these articles that may come in handy: 

 

 

Stay in touch if you have any other questions or concerns with running and customizing reports. I’ll be right here to answer them for you. Enjoy the rest of the day.

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