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aharris258-veriz
May 30, 2023
Question

Unable to email invoices to customers

  • May 30, 2023
  • 7 replies
  • 85 views
We have been unable to email invoices to customers since the first day of using QBOL

7 replies

Candice14
Level 8
May 30, 2023

Good morning, @aharris258-veriz. 

 

It's great to see a new face here in the Community! Let's work together to figure out why you're unable to email invoice to your customers. 

 

To clarify, are you receiving an error message when trying send an email or are you even given the option to email the invoice? 

 

In the meantime, you can review this guide: 

 

How to email an invoice

 

This will help us determine the best solution for your business. I'll be waiting for your response! 

Dbncjbol
September 20, 2023

Message is quickbooks can't complete the current action due to a missing component.  I've tried the print and pdf repair tool, but that didn't work.

    DebSheenD
    Level 5
    September 20, 2023

    Thanks for joining the thread, @Dbncjbol.

     

    I understand how frustrating it is to sign up for a service and not work the way it should. Rest assured, I'll do my best to help you get this sorted out.

     

    Before we start, can you tell us the specific error you're getting when sending email invoices to your clients? 

     

    If not, we'd be happy to hear more about it from you. This will help us in providing you with the appropriate steps to fix the problem. 

     

    In the meantime, try sending the transaction using a private window. This way, we can check if the problem is related to a cache issue. Simply press these shortcut keys to access this mode.

     

    • Mozilla Firefox: Ctrl + Shift + P
    • Google Chrome and Microsoft Edge: Ctrl + Shift + N
    • Safari: Command + Option + P

     

    If it works, go back to your regular browser and clear its cache. If you continue to experience the same results, try using another supported browser. 

     

    In addition, you can visit our Help Articles page for QuickBooks Online in case you need some references for your future tasks.

     

    Feel welcome to the Community again if you have any follow-up questions or need additional assistance. I'm always ready to lend a hand and guarantee a seamless experience.

    freshcoastpainting
    February 19, 2025

    i am getting an error message "missing pdf component"

    Candice14
    Level 8
    February 19, 2025

    Good evening, @freshcoastpainting 

     

    Thanks for chiming in on this thread. 

     

    If you've tried the steps my colleagues provided and they didn't work, I recommend contacting our Customer Support Team for further assistance. Here's how: 

     

    1. Go to the Help menu. 
    2. Press the QuickBooks Desktop Help option. 
    3. Click the Contact Us button. 
    4. Enter your question and tap Let's talk. 
    5. Scroll down and choose to Get a callback. 

     

    Keep us updated on how the call goes. Have a wonderful day! 

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