Unable to mark Contractor Inactive

I know how to deactivate a contractor in QuickBooks Online (QBO), Jennifer. I'll provide details below.

This error happens when the contractor has outstanding transactions like unbilled charges. To resolve this issue, follow these instructions to view the Unbilled Charges report and check for any transactions that require closure.

Here's how:

1. Navigate to the Reports section and enter Unbilled Charges in the Search field. 
2. Ensure the date is set to All Dates.
3. If there are outstanding charges, click to view the transaction.
4. Depending on what's most applicable, you can invoice it, assign it to a different contractor, or delete it.  

If there are no outstanding charges and problem continue, we can perform troubleshooting steps to resolve this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, try to deactivate the contractor again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

I've added some resources to help you manage contractors, their payments, reports, and more:

• Void or cancel contractor payments
• Fix missing contractors or wrong amounts on 1099s
• Understand which contractors need 1099s

I’ll be here to continue helping if you need further assistance with your contractors' list. Just let me know by adding a comment below. Always keep safe!