Let's take some troubleshooting measures to help fix the issue regarding the missing expense categories in QuickBooks Online (QBO), @rob162. This could be an issue related to your browser.
To begin, let's access your account through your browser's incognito mode. An incognito window is a privacy feature that operates without storing local data that could be retrieved at a later date. Please refer to the following keyboard shortcuts based on your browser type:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browsers to see if the issue persists.
Additionally, I've included some resources that provide detailed information about category and detail types, as well as effective methods for maintaining an organized chart of accounts: