Question

Where is the print option for statements? it is no longer there.

Forum|Forum|4 years ago
October 1, 2021
9 replies
56 views

when you hit statement tab there were options to email or print. the print option is no longer there

QuickBooks Online

M

MirriamM

QuickBooks Team

Hi there, @john297.

It's my priority that you'll be able to print statements in QuickBooks Online (QBO).

I've replicated this in my sample QBO account to be sure, and when I try to print a statement, the print option is there.

To isolate the issue, let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

Check out these keyboard shortcuts:

Command + Shift + N (Safari)
Ctrl+ Shift + N (Google Chrome)
Ctrl + Shift + P (Mozilla Firefox)

Once done, try to print a statement again. If this works in incognito, we can try clearing your Internet cache. Before doing so, ensure to close the browser after clearing for the changes to take effect. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

To know more about how statements work in QBO, visit this article: Create and send customer statements in QuickBooks Online. It contains information on what options you can include in your customer statements.

Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!

K

Kelly79

It does not work in incognito.

S

sallybennett1

I have the same problem. Have you managed to sort this John?

J

john297Author

spoke to them

it is some sort of glitch in their system.

a quick temp fix is add an email if there is not one. you can add your own. hit save and send, but dont send it. that will pull up the statement with a print option.

that is the quickest fix i came up with. hope that helps

L

LollyNino_C

QuickBooks Team

I'm glad to see you here in the Community, @sallybennett1.

I've got some information to share about the preview and print button issue in QuickBooks Online (QBO).

I like to let you know that we have an ongoing issue where some users preview and print buttons unresponsive when trying to print statements. Our engineers are now isolating this matter to identify its root cause and apply a fix.

While we are working to resolve this issue, I would suggest contacting our phone support. This way, they can add you to the list of those affected accounts.

Here's how:

Click on Help at the top menu bar.
Select the Contact Us button.
Enter a brief description of the issue in the "What can we help you with?" box.
Press on Let's talk.
Select the Get a callback.
Key in your contact details, then tap on Confirm my call.

I'm also adding this link to help you in managing your customer's statements together with fixing printer issues in QuickBooks Online:

I appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions about printing statements. I'm always here to help.

S

Sam162

Same. Print option disappeared for statements

S

sallybennett1

I had another go and got it to work. There is a black bar at the bottom of the screen which has the "Send" etc options at the right end and usually has the print/preview options in the middle. If you click around the middle of this bar, the print/preview facility will come up. Apparently QB are aware of the problem and working on it.

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