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Why are columns missing from my QuickBooks Online modern reports, and how do I add them back?

Forum|Forum|1 year ago
November 13, 2024
5 replies
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I’m reaching out because I’m honestly a bit frustrated by the recent November update to QuickBooks and hoping to get some clarity. In the release notes, it was mentioned that more columns would be available in the modern reports, which was a big plus for us—we rely on these reports for integrations, and we were moving everything over to modern reports specifically because all the needed columns were finally available.

However, after the update, I noticed that several of these crucial columns have suddenly disappeared (eg: addresses in vendor and customer contact lists, etc....). We’ve waited quite a while for the reports to have the right data, only to find out it’s now been taken away. This change is throwing a wrench in our processes, and I’m struggling to understand why such a shift would be made after encouraging users to adopt modern reports.

Could someone please explain why these columns were removed? And is there any chance they’ll be brought back? This change is affecting our workflows in a big way, and we’d really appreciate any insights or solutions.

Thanks in advance for your help

QuickBooks Online

Best answer by sofiamdc-2341

If you notice columns missing from a modern report in QuickBooks Online, don't worry! You can easily add them back using the Columns button right on the report. Modern reports let you choose which fields show up, though keep in mind that available columns can vary depending on the report type. Some fields just need to be turned on in the customization panel instead of showing up automatically.

How to add or restore columns in a modern report

Go to Reports, then open the report you're working with.
Select Columns.
Use the More Columns tab to check or uncheck the data fields you want to see.
Use the Reorder tab to drag columns into your preferred order.
Select Run report to preview your changes, then save your customization.

If a column you need isn't listed

Column options in QuickBooks Online depend on the specific report type and your subscription level, as Modern View is now the standard experience for all reports. If a field you need isn't showing up in the Columns panel, it may not be supported for that particular report type just yet.

If you ever need data or fields that aren't directly available in Modern View, you can easily export the report to Excel and add any extra columns or custom details you want there.

How to send feedback about missing columns

If a field you rely on isn't available in modern view, you can submit that directly to the QuickBooks development team:

Sign in to QuickBooks Online.
Go to Settings, then Feedback.
Enter your suggestion and select Next to submit.

You can also track feature requests at feedback.qbo.intuit.com.

Got more questions about customizing your QuickBooks reports? We're happy to help.

Helpful Resource: Customize reports in QuickBooks Online

K

KrvotokAuthor

Even the very basic fields like Company name were removed from modern reports.

H

Heide DC

Having the necessary columns in Modern reports provides a clear and comprehensive presentation of your business. Thus, I got your point that this update impacts your operation, Krvotok. I'm here to help address any concerns you may have.

To make the most of the customization options available, have you explored the Column button of the specific report in the modern view? Any additional details, such as screenshots, would help me provide you with accurate information.

I have checked the specific report you mentioned, and the columns you're looking for are available. Also, the company name is displayed in the report. However, please note that you can modify the company name only when using the Classic view, and can't be changed in the Modern view.

If you can't see the desired columns and company name in the report, we can check if this issue is related to your browser. I recommend logging into your account using a private browsing window, which doesn't store your browsing history. Here are the shortcut keys:

Google Chrome: Ctrl + Shift N
Microsoft Edge: Ctrl + Shift N
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If it's working, you can go back to your regular browser and clear its cache to remove any historical data affecting the unusual browser behavior. Otherwise, we can use other supported browsers for the best experience.

If you're interested in new features to the report, I encourage you to submit a feature request directly to QuickBooks. Your input is invaluable and can help shape future updates to enhance user experience. To submit your suggestions, follow these steps within QBO:

Sign in to your QBO account.
Go to the Settings icon.
Select Feedback.
Enter your product suggestions.
Click Next to submit.

To stay updated on your feedback and learn about our latest improvements, you can visit our Customer Feedback for QBO page.

Furthermore, it’s best to reconcile your account to maintain the integrity of your financial records. This will help ensure that everything is accurate and up-to-date.

If you have any further questions or need help navigating reports or locating specific columns and the company name in QuickBooks, please tag me in the comments. I'm here to assist you with any challenges you may encounter.

P

PBJ10

"Please know that the sudden changes in the report's columns are due to customer feedback we received, and we don't have a specific timeline for the updates when they'll be brought back." - @Heide DC

Hey, we understand that there's a script you're following, but you HAVE to stop using such flat out lies.

There is NO WAY there was ANY customer feedback that said "Hey, can you please REMOVE essential features?"

@Heide DC please report back to your superiors or whomever can get a message to the development team: STOP REMOVING FEATURES. These changes are not upgrades. They are not in response to customer feedback. They are simply evidence that the Quickbooks development team has no idea what actual customers need and are pushing them to migrate to other software.

And if they do insist on making changes with zero input from actual customers MAKE A FEEDBACK SYSTEM THAT ACTUALLY WORKS. Submitting messages into the void using the gear does nothing for customer satisfaction because they get zero updates or timelines for when their feedback will actually be implemented. You know what this tells customers? FEEDBACK DOESN'T MATTER.

Please make sure management understands this so they can't play dumb when customers unsubscribe.

sofiamdc-2341

Answer

Community Manager

If you notice columns missing from a modern report in QuickBooks Online, don't worry! You can easily add them back using the Columns button right on the report. Modern reports let you choose which fields show up, though keep in mind that available columns can vary depending on the report type. Some fields just need to be turned on in the customization panel instead of showing up automatically.

How to add or restore columns in a modern report

Go to Reports, then open the report you're working with.
Select Columns.
Use the More Columns tab to check or uncheck the data fields you want to see.
Use the Reorder tab to drag columns into your preferred order.
Select Run report to preview your changes, then save your customization.

If a column you need isn't listed

Column options in QuickBooks Online depend on the specific report type and your subscription level, as Modern View is now the standard experience for all reports. If a field you need isn't showing up in the Columns panel, it may not be supported for that particular report type just yet.

If you ever need data or fields that aren't directly available in Modern View, you can easily export the report to Excel and add any extra columns or custom details you want there.

How to send feedback about missing columns

If a field you rely on isn't available in modern view, you can submit that directly to the QuickBooks development team:

Sign in to QuickBooks Online.
Go to Settings, then Feedback.
Enter your suggestion and select Next to submit.

You can also track feature requests at feedback.qbo.intuit.com.

Got more questions about customizing your QuickBooks reports? We're happy to help.

Helpful Resource: Customize reports in QuickBooks Online

How to add or restore columns in a modern report

If a column you need isn't listed

How to send feedback about missing columns

How to add or restore columns in a modern report

If a column you need isn't listed

How to send feedback about missing columns

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