Why do line item charges show on the estimate and invoice when using my laptop but show $0.00 on my mobile app?

Hi there, @jbarrett2. Let me help you resolve this unusual behavior you're experiencing regarding line item charges not showing from your mobile app.

The issue you're experiencing is due to the app not synching correctly with the QuickBooks Online (QBO) version. As a result, it causes discrepancies while working with your invoice and estimates.

To resolve this, I recommend refreshing your data and updating your QBO mobile app to ensure optimal performance and provide access to the latest information.

To refresh your app, here's how:

iOS

1. Open Settings and select General.
2. Choose iPhone Storage, then find the QuickBooks Online app.
3. Select Offload App.
4. This action will clear storage space while keeping your app's documents and data intact.

Android

1. Access the Menu, then click on More Options ⋮.
2. Select Settings and then Refresh Data.
3. Confirm by tapping YES.

After completing the process, please restart your device and reopen your mobile app to check if everything is working properly.

See this article for reference: See your latest data in the QuickBooks Online app.

Moreover, if the issue persists after performing the steps above, I suggest uninstalling and reinstalling your app.

You can read this article to learn more about linking your bank account to the QBO mobile app seamlessly: Connect your bank account in mobile app for QuickBooks Online.

The Community space is always available at your service if you have other concerns regarding sales forms issues. I'll be sure to help you as soon as possible.