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March 28, 2022
Solved

Why doesn't my credit card payment show up on my profit and loss report in QuickBooks Online?

  • March 28, 2022
  • 3 replies
  • 66 views

I have all of my credit cards set up as "credit card" accounts in QB. 

Whenever I make a payment to the credit card accounts, it reduces the liability in the COA, but it does not reflect on the P&L sheet. Therefore, my net income is over- stated. I am using the "pay down credit card" feature. 

 

For example, 

If my profit was $10,000 and I paid $4000 on my credit card, the $4000 payment should reflect as an expense and be posted with the $6000 net income to the P&L, right? If not, how do you keep track of your ACTUAL expenses?

Everything else posts to the profit and loss expect the credit card payments.

 

Is this how QB does their record keeping or am I missing something?

Best answer by Emma_P

Using the Pay down credit card feature moves money between two balance sheet accounts, so it never touches your profit and loss report. Your expenses show up on the profit and loss report when you record the individual purchases themselves, not when you pay off the card.

Why the payment doesn't show up as an expense

When you use Pay down credit card to pay your card, QuickBooks reduces your credit card liability and reduces your bank account balance. Both of these are balance sheet accounts, so the transaction has no effect on your profit and loss report.

 

This works the same way for other payment-only transactions. Receiving a customer's payment only affects accounts receivable and your bank account. Paying a bill only affects accounts payable and your bank account. Neither shows up as income or an expense, because neither is coded to an income or expense account.

How to make your actual expenses show up

To see your credit card spending reflected in your net income, record each purchase as its own transaction, coded to an expense account, when you make it.

 

  1. Select + Create.
  2. Select Expense.
  3. In the Payee field, select the vendor you paid.
  4. In the Payment account field, select the credit card account you used.
  5. In the Payment date field, enter the date of the purchase.
  6. In the Category details section, choose the expense account that matches the purchase, then enter a description.
  7. Enter the amount and tax, if any.
  8. Select Save and close.

 

Once you enter it this way, the purchase appears on your profit and loss report right away. Paying down the card later won't duplicate it or remove it.

A note on non-expense purchases

  • Not every credit card charge belongs on your profit and loss report. If you use your card for something like inventory, that purchase increases an asset account instead of an expense account, so it's correct for it to stay off your profit and loss report, even after you record it.

 

Resources:

 

3 replies

Level 9
March 28, 2022

I can help you with that, adg123.

 

It could be that you're using the bank feeds and haven't categorized the transactions yet, that's why payments don't show up on the register or Profit and Loss report.

 

Once downloaded transactions are categorized and added to the correct account, this will appear in the P&L if they're income or expense transactions. You can verify if this is the case. Kindly read this article on reviewing and categorizing them in QuickBooks Online: Categorize and match online bank transactions in QBO.

 

However, if you're not using the bank feeds, there are a few things you can do to troubleshoot the issue:

 

  • When you receive payment from a customer, that only affects Accounts Receivable and your bank account.
  • If you pay a bill, that only affects Accounts Payable and your bank account. These are all balance sheet accounts, which don't reflect on your Profit and Loss report.
  • To recognize revenue for received payments, you need an invoice created for that customer. This goes for your vendors too. To recognize the expense from bill payments there must be a bill.
  • If you don’t use our invoice/receive payments entry system, but instead record deposits, those should show as long as the deposit is affecting an income account.
  • If you just record the checks written or cash disbursements made, those will show as long as an expense account is listed on the transaction. (Note: If only balance sheet accounts are listed on these transactions, they will not show.)

 

For more details, you can check this link: Why are income and expenses transactions missing my profit and loss report?

 

Keep me posted if you have follow-up questions. I'll be right here to assist.

Rainflurry
Level 11
March 28, 2022

@adg123 

 

When you pay your credit card balance it reduces your CC liability and has no impact on your P&L.  It is when you record the individual CC transactions that expenses hit your P&L, assuming they are recorded as expenses.  Oftentimes, you may pay for purchases with a credit card that are not expenses at all (inventory when purchased, for example) and you don't want those hitting the P&L. 

Emma_P
Emma_PCommunity ManagerAnswer
Community Manager
August 20, 2026

Using the Pay down credit card feature moves money between two balance sheet accounts, so it never touches your profit and loss report. Your expenses show up on the profit and loss report when you record the individual purchases themselves, not when you pay off the card.

Why the payment doesn't show up as an expense

When you use Pay down credit card to pay your card, QuickBooks reduces your credit card liability and reduces your bank account balance. Both of these are balance sheet accounts, so the transaction has no effect on your profit and loss report.

 

This works the same way for other payment-only transactions. Receiving a customer's payment only affects accounts receivable and your bank account. Paying a bill only affects accounts payable and your bank account. Neither shows up as income or an expense, because neither is coded to an income or expense account.

How to make your actual expenses show up

To see your credit card spending reflected in your net income, record each purchase as its own transaction, coded to an expense account, when you make it.

 

  1. Select + Create.
  2. Select Expense.
  3. In the Payee field, select the vendor you paid.
  4. In the Payment account field, select the credit card account you used.
  5. In the Payment date field, enter the date of the purchase.
  6. In the Category details section, choose the expense account that matches the purchase, then enter a description.
  7. Enter the amount and tax, if any.
  8. Select Save and close.

 

Once you enter it this way, the purchase appears on your profit and loss report right away. Paying down the card later won't duplicate it or remove it.

A note on non-expense purchases

  • Not every credit card charge belongs on your profit and loss report. If you use your card for something like inventory, that purchase increases an asset account instead of an expense account, so it's correct for it to stay off your profit and loss report, even after you record it.

 

Resources: