Why is my customer payment keep getting rejected

Thanks for joining the Community, whitmertony0-gma.

ACH payments can be rejected for many different reasons. When this occurs, Intuit will receive a return code from your customers financial institution, then notify you through email about what's happened.

Once you've identified the specific return code mentioned in their bank's rejection, you can review our ACH (Automated Clearing House) return code reference chart to identify the proper course of action to successfully receive your payment.

For example, if the reject has a R02 code, it means the account is closed, and a different account would need to be used for their payment. An R01 reject code means an account has insufficient funds for the debit. R01 scenarios can be resolved by confirming sufficient funds are present in your customers account, then trying the transaction again.

If you're referring to declined card payments, you can check for specific reasons while viewing your Transaction list in the Merchant Service Center.

I've also included a detailed resource about how to fix records for rejected ACH payments which may come in handy moving forward: Fix a rejected bank transfer payment

If there's any additional questions, I'm just a post away. Have a lovely Monday!