Why is my Profit Profitability Summary blank? I have customers and sub customers.

Let's ensure to address your concern by routing you directly to our live support team, Tammy.

Given your situation, I recommend contacting our live experts for a thorough diagnosis on what's causing the error, and resolve it using their specialized tools.

Here's how to reach them:

1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
2. Select (?) Help in the upper right corner of your screen.
3. Type a question or topic you need to help with, then select Contact a human.

You can check the availability of our live experts at your convenience on this article: Support hours.  
 

I've also included a link to an article about saving customized reports for future use: Create, access and modify memorized reports.

Feel free to reply on this thread if you need further assistance.