why isn't transaction opening when I go to general ledger when I need to change something

Hi there, Janet.

In the General Ledger report, transactions can be viewed and edited by clicking on them. However, editing depends on your role and permissions in QuickBooks Online.

We suggest verifying your user settings or contacting your Primary Admin to ensure you have the correct access.

If your permissions are correct but the issue persists, it could be related to your browser performance.

Here are a few actions we can take:

• Refresh your browser: Press Ctrl+R (Windows) or Command+R (Mac).
• Sign out of your QuickBooks Online account, then log back in.
• Access QuickBooks Online using a different browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
• Open QuickBooks Online in an incognito or private browsing window to bypass cached data. 
  
  Shortcut keys for incognito mode:
  
  
  • Google Chrome: Press Ctrl + Shift + N
  • Mozilla Firefox: Press Ctrl + Shift + P
  • Microsoft Edge: Press Ctrl + Shift + N
  • Safari: Press Command + Shift + N

If you have any further questions or require additional assistance, please add a comment below. We are here to help.