Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
A
aysha-ingeniousi
August 23, 2021
Question

You have the WORST customer service that I have ever experienced. I have always been a fan of QuickBooks but the past 2 months have been an absolute nightmare

  • August 23, 2021
  • 3 replies
  • 8 views
No text available

3 replies

C
Catherine_B
Level 9
August 23, 2021

I'm here to help you with any QuickBook related questions you have, aysha-ingeniousi.

 

I appreciate you for letting us know about your experience with the support. This is something Intuit doesn't want you to come across in your future interactions. 

 

May I know what specific help you need? Did you encounter any errors when working in QuickBooks? Any details you can share will guide me on the troubleshooting we’ll have to perform to fix the issue.

 

Thanks in advance. I’m looking forward to hearing from you. Keep safe!

A
aysha-ingeniousiAuthor
August 24, 2021

I had the chat customer service leave the chat 3 different times and had to restart the conversation. I tried calling Priority Circle which was just a recording. I asked to get a call back to resolve my issue and got a call a few minutes later - however, after telling the agent what my issue was and waiting on hold for him to find an answer for 10 minutes, he disconnected the call and did not even call me back. 

A
Awal5
November 6, 2025

Every CS rep that has initially taken my call has been unbelievably nice and they try, but I am currently on with the 8th person. Each time I call I have to reexplain everything, they tell me I have to be transferred to a Supervisor. One of two things always happens:
1. They have you on hold for 40 plus minutes and then say they will have a supervisor call you back. . . 24h later, no call.
2. A supervisor answers and before they can get out "how may I help you" they disconnect.

I feel this is done intentionally.  I feel they have no more knowledge than the first level we speak to, they just got promoted for whatever reason.  I feel QB does not care that customers are treated this way because they have so many clients.  

Currently I am on hold with the 8th person on this issue we are having.  She is trying to transfer me to a Sup.  I feel talking to one will never happen.  Tanner was the last supervisor I "talked" to and he disconnected, as did John from the day before.
QuickBooks please train your staff to know and understand your products because I had to describe how Roles work to one.

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    August 24, 2021

    @aysha-ingeniousi 

    Did you contact the Priority Circle? Where is your location? Are you using QB Desktop Enterprise or QBO Advanced?

    U
    Upsetnow11
    September 8, 2021

    I must agree!  I have been onlline for well over an hour.  The customer rep must be cycling between me and other customers.  Most frustrating.  It would be more efficacious to take one customer at a time rather than these interminable pauses between interaction with the rep.  Time to start seeking an alternative.

     

    Upsetnow11

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    September 8, 2021

    @Upsetnow11 

    Check your PM. Hope it helps

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement