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January 30, 2026
Question

Zero balance accts show on BS with Non-Zero setting

  • January 30, 2026
  • 1 reply
  • 24 views

I have a N/P account that was paid off in 2024 that still shows on my Balance Sheet. It has a $0 balance. Even when I check Show "non-zero" rows and columns, it is listed.

There were only 2 transactions in the account: 1 JE to add balance, 1 JE that removed balance.

Similarly, there is a bank account that was closed in 2024 with a $0 balance that I cannot seem to remove.

 

 

1 reply

QuickBooks Team
January 30, 2026

Hello, choocpa.

 

Thank you for reaching out regarding the zero balances in your Notes Payable and bank accounts on the Balance Sheet report, even when the non-zero filter is applied.

 

Since this behavior is unusual, it may be caused by factors that need further investigation. To resolve this issue efficiently, we recommend contacting our Live Support Team. They can securely review your account and assist you in real-time to determine the cause of the problem.

 

Here's how to reach them:

 

  1. Navigate to the Help menu.
  2. Go to the Search tab, then click Contact Us.
  3. Enter a brief description of your concern, then hit Continue.
  4. Choose which method you'd like to connect with them.

 

For timely assistance, please refer to this article for available support hours: Get help with QuickBooks products and services.

 

If you have further concerns, feel free to add a reply below.