A customer accidentally sent 3 etranfers today rather than 1. I refunded him the overpayment amount also by etransfer. How do I record these entries in QB?

Hi lynda.kemp2, 

Mistakes happen, and running your business with QuickBooks Online helps you account for all kinds of unlikely situations. If your customer has sent you money by mistake and you need to record a refund, QBO makes this process simple. I'll explain how you can record the refund in a few easy steps.

If you need to return your customer's money, don't worry. Here's how to record a refund based on various scenarios: Record a customer refund in QuickBooks Online. This ensures your books are up-to-date.

I'd recommend referring to the sub-section in the article titled "Refund a customer's overpayment or credit", as it sounds like this method would best suit your needs. 

Here's an overview of that section: 

Step 1: Record the refund for your customer

1. Select + New.
2. Select Expense, Add expense or Cheque.
3. Select the customer you want to refund from the Payee ▼ drop-down.
4. From the Payment account ▼ drop-down, select the bank account where you deposited the overpayment too.
5. On the first line of the Category column, select an Accounts Receivable.
6. Enter how much you want to refund in the Amount field.
7. Fill out the other fields as you see fit, then select Save and close.

Step 2: Link the refund to the customer's credit or overpayment

1. Select + New.
2. Select Receive payment or Receive invoice payment.
3. Select the same customer you used for the cheque or expense.
4. Fill out the other fields as you see fit.
5. Under the Outstanding Transaction section, select the checkbox for the Expense or Cheque you created.
6. Make sure the payment is equal to the open balance, then select Save and close.

That's all there is to it. If you have any additional questions, please don't hesitate to reach out to an expert on our tech support team. 

Cheers.