An update to snapping receipts seems to have happened. Now it will give me an error message every time I try and upload multiple receipts. What is the issue now?

Hello patmroczek10-gma,

Welcome to Community!  Getting an error message when uploading your receipts is concerning, and can have a negative impact on your day.  The QuickBooks Online receipt feature is designed to provide a positive workflow. I would be glad to help!

If you haven't done so already, I suggest clearing your app data to remove older files that can cause unexpected behavior. Here’s how to do it on different mobile operating systems.

iOS

1. Go to Settings, then tap General

2. Tap iPhone Storage, then tap the QuickBooks Online app

3. Tap Offload App

This will free up the storage without deleting your app's documents and data.

Android

1. Go to Menu ☰, then tap More Options ⋮.

2. Tap Settings, then Refresh Data

3. Tap YES to confirm.

If the issue persists, I recommend uninstalling and reinstalling the app, to ensure it's up-to-date. 

Should you require additional assistance, please don't hesitate to contact us, outside of this forum.  We would be happy to review the issue in more depth from our end, and escalate it for further investigation if necessary.

If you have any other questions or concerns, feel free to reach out. We would be happy to assist!