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May 28, 2020
Question

CANNT GET PARYOLL TO OPEN AND RUN?

  • May 28, 2020
  • 1 reply
  • 0 views
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1 reply

AddieC
Level 5
May 28, 2020

Hi there, 

Running Payroll is an essential part of operating a small business. I know how important it is to have the ability to run payroll on the day you need to in order to ensure your employees get paid on time. I'd be happy to shed some light on this for you so you know what's happening.


Our engineers have recently been made aware of an issue impacting the Payroll module in QBO, which isn't allowing users to access the Employees centre, or submit payroll. Rest assured, our engineers have all hands on deck to get this back up and running, and this is at the top of their priority list. 

 

If you'd like to receive an email informing you when the issue has been resolved, I'd encourage you reach out to our tech support team. These agents can add you to the list of impacted accounts.

 

I hope this helps clear things up for you, and I'm confident you'll be back on track in no time.

Cheers.