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C
chrisnickel
September 24, 2021
Question

CC payment received is on hold?

  • September 24, 2021
  • 2 replies
  • 2 views
Why is a Credit Payment we received on hold?

2 replies

N
Nick K
September 24, 2021

Hi chrisnickel.

 

QuickBooks Online Payments add on is a great way to allow customers to make payments straight from the invoice using a credit card. I'd be happy to help go over reasons the payments could be on hold and how to fix it.

 

The Payments add on helps you save time by taking and entering payments into your QuickBooks Online account. If a payment is on hold one of the most common reasons would be that the deposit information was incorrect. First you should verify that the business and banking information is correct for your payments account. You can do that by following the steps in this article. Once that's done you'll need to contact our operational support team so the payment can be attempted again. You can reach them by calling this number: 1-800-558-9558.

 

If you have any questions let us know and we'd be happy to help!

O
Oj tarp
January 30, 2026

It’s been more than a month now and my payment is still on hold

MariaSoledadG
MariaSoledadGQuickBooks Team
QuickBooks Team
January 31, 2026

Hi there, Oj tarp.

 

I understand how frustrating it must be to wait over a month for your hard-earned money. Given that your payment has been on hold for some time, I recommend reaching out to our Payments Support Team to securely review your account and conduct a thorough investigation into the issue.

 

Here's how: 
 

  1. Click the (?) Help button located in the top-right corner of your QuickBooks Online account.
  2. Scroll down and select the Contact Us button, then follow the prompts.
  3. Select your preferred method of communication to contact them.

 

Our Live Support Team is available Monday to Friday from 9:00 AM to 8:00 PM ET.

 

If you have any additional questions or need help with QuickBooks. feel free to reach out. We're here to assist you.

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