Do you have to enter customer Credit Card details when issuing a Refund via QB Payments -Credit card? Or does it auto refund the same credit card?

Hi mark-gibbons-sch,

Welcome to the Community. Being able to refund your customer is essential to keep your books balanced. QuickBooks Online  is a great program that offers the ability to simply track your sales and expenses. I'd be glad to point you in the right direction to get the support you need regarding the refund process via QuickBooks Payments.

There are two options that you can refund a customer via QuickBooks payment. The first option is to issue the refund from the payment received. I'll explain.

1. Click on the Sales navigation menu.
2. Select All sales tab.
3. find your payment and click on it payment you'd like to refund.
4. You'll be able to view the Refund tab to issue it from the payment.

The Refund will be issued on the same credit card.

The other option is to create a refund receipt. You'd need to enter the customer credit card details to issue the refund. I encourage you to refer to the following steps to create the refund receipt.
 

1. Select + New on the left navigation menu
2. Click on Refund receipt.
3. Select the customer you want to refund from the Customer drop-down.
4. Enter the details in the fields using the same info from the original sale. To credit back their credit card, in Payment method, select Credit card. To credit back their bank account, in Payment method, select Bank.
5. In Refund from, select which payment method and account you wish to refund the customer from.
6. Select Save and close.

Let me know if you have any questions, I'll be happy to help.