Thanks for reaching out to us here. The QuickBooks Online mobile app is a dynamic way to complete your daily bookkeeping tasks from anywhere at any time. I would be glad to help!
I recommend refreshing the app, or uninstall, then reinstall it, to ensure it's up to date. If you still cannot create an invoice, log into your QuickBooks Online account from a web browser.
Should you experience the same outcome, please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to work with you personally and review the issue in more depth, so they can escalate it for further investigation, if necessary.
If you have any other questions, feel free to reach out again. We would be happy to assist!
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