Welcome to Community! The QuickBooks Online mobile app is a great way to complete your daily bookkeeping tasks while on the go. I would be happy to help you resolve the absent snap receipt feature, so you can complete your QuickBooks goals without delay!
Apps often keep cache to improve your experience while performing tasks. However, it can cause some unexpected behavior, if it's not cleared on a regular basis. Another possible cause would be that the app isn't up to date. I suggest performing some troubleshooting steps to fix these issues.
Let's start by refreshing the data within the app. This refreshes the application to remove the older cache that can cause unexpected behavior. If the issue persists, I recommend uninstalling and then reinstall the mobile app.
If you have any other questions, feel free to reach out. We would be glad to assist!
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