Hello, I need help with the process to record cash payments. The cash is put in my cash box and deposited to the bank once every 2 weeks. Do I use sales receipt?

Welcome to the QuickBooks Community @michael-moar!

Understanding the correct way to track your income in QuickBooks Online is vital. I love that you're doing your research in order to best account for your transactions. Entering transactions like these couldn't be easier, and I'm happy to give you a hand.

You're correct - entering a Sales Receipt is the best way to record a transaction whereby you're collecting the amount due on the spot. You'd enter an Invoice if your customer was paying you at a later date. To enter a sales receipt most accurately for the type of cash sale you've indicated, you'll want to follow the steps below:

1. From the + New button, hit Sales Receipt.
2. Choose a customer if necessary.
3. Select Cash as the Payment method.
4. Within the dropdown for Deposit to select Undeposited Funds.
5. Enter the details of the sale including amount and sales tax.
6. Hit Save and close to save your changes.

In 2 weeks when you're ready to make your bank deposit, you'll want to do the same within QuickBooks. To do so, navigate to the + New button again and select Bank deposit. Choose the Account that you'll be depositing the funds into, and the deposit Date. Tick the boxes for the payments that you want to include in the bank deposit. You'll see that the sales receipts you've entered as depositing to Undeposited Funds will appear. When you're sure you've selected all relevant transactions and the amount of the deposit matches the amount of your real-world deposit, hit Save and close. 

Now you'll have a lump sum payment that's been moved from your Undeposited Funds account to the appropriate bank account, that you can track within your Chart of Accounts. I'm confident that these instructions will have you on the right track, but if you come up with any other questions, I'm just a message away.

Have a fantastic week!

Hello danielleci. Thanks for chiming in on this thread. Could I have you access your account using a private/incognito window? This is a great method for by-passing browser display issues while using QuickBooks. Try this out and let me know if you're now seeing the info you're looking for.