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G
guelph
August 30, 2019
Question

Hi. I want to link my merchant account to quickbook but there is no option to connect under the payment tab. How do I do this?

  • August 30, 2019
  • 1 reply
  • 3 views
No text available

1 reply

J
JamesM
Level 5
August 30, 2019

Hi there,

 

It's good you're looking to link your merchant account to QuickBooks. I'll be happy to look into this and provide more info. 

 

Currently, QuickBooks has its own Merchant Services system. Here's a link with more info on our Merchant Service's Payments system: Online Payments. If you're using this system, feel free to send me a screenshot of what you're seeing when you try to link it. Are you getting error messages? How long have you had the merchant account for? Don't hesitate to share as much info as you can while keeping in mind that this is a public Community. 

 

I'll be on standby. 

G
guelphAuthor
August 31, 2019

I'm using a Canadian credit card processing solution and want to be able to connect to it but quickbook does not give any option under payment (see attached screenshot). The only button available is "learn more"

Angelyn_T
Angelyn_TModerator
Moderator
August 31, 2019

Hello there, @guelph.

 

I want to ensure you'll be able to connect your merchant account successfully to QuickBooks Online (QBO).

 

You can simply click on the Learn more button and follow the on-screen pop-ups or instructions to link/set up and activate your payments account to QBO.

 

On the other hand, I'll also suggest getting in touch with our Support Team for further assistance. This way, they'll be able to check why you don't have the Connect button and check if your merchant is still active.

 

For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

 

You can also check this article for further details about linking merchant account to QuickBooks: Link your merchant account.

 

Let me know if you have any other questions about linking merchant account to QuickBooks. I'm always here to help!

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