How do I enter a negative credit card payment?

Hi mimielee,

It's a pleasure to see you in Community.  Welcome!  QuickBooks Online provides options for recording your transactions, based on different scenarios.  It's important that entries are created accurately, to ensure a positive outcome on your books.  I'd be happy to point you in the right direction, so you can accomplish your QuickBooks goals with confidence!

When a negative deposit is noted, you'll need to create a journal entry.  For your reference, here's a helpful guide.

Should you require additional assistance, please don't hesitate to contact our Customer Care team.  They'll have the ability to work with you in real time, and ensure you're able to record your transaction so your accounts remain balanced.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach back out.  We're always glad to help!