How to add a delayed credit to a customers account, something like pre-paying ahead of time

Greetings, @miltduquette,

Thanks for the time you've given checking this with our forum. I'm here to help you record a delayed credit in QuickBooks.

Great news! Applying a delayed credit for you clients in QBO can be done in just a few clicks. Here's how:

1. Click the Plus icon (+).
2. Select Delayed Credit.
3. Fill out all necessary fields on the transaction.
4. Hit Save and close.

Once done, apply the delayed credit to the invoice to update the customer’s balance. Follow the steps below:

1. From the Toolbar, click the Plus icon (+).
2. Choose the  Invoice.
3. Select the customer name and complete form.
4. All available delayed credits are listed on the right pane.
5. Click Add to include the delayed credit to the invoice.
6. Tap Save and close.

You may want to check out this article to learn more about processing delayed credit in QuickBooks: Enter and apply a credit note or delayed credit

That should get your work done for today, @miltduquette. Let me know if you have any questions about the steps by leaving a comment below. Have a great day!