I am in need of some advice on how to deal withproduct that comes in and goes out customer specific. it seems to be having a huge negative affect on my GP.

Hello @lalita-mgmad-ca ,

Can you please elaborate on what you are asking, perhaps using an example?

Thanks!

Hi lalita-mgmad-ca,

Welcome to Community!  Having a customer specific inventory product causing a negative impact on your books would definitely be reason for concern.  QuickBooks Online provides an amazing feature that allows you to track your inventory seamlessly including non-inventory items and services.  I'd be happy to provide some insight here!

Based on the description you've provided, I recommend reviewing how you've set up your inventory and the initial quantity on hand by following the steps here.  You'll also want to turn on inventory tracking from your company settings.  Here's how:

1. Go to Settings ⚙ in the top right and select Account and Settings

2. Click on Sales

3. Hit the Edit ✎ in the Products and Services section

4. Turn on Show Product/Service column on sales forms, Track quantity and price/rate and Track inventory quantity on hand

5. Hit Save and then Done

With regards to the negative impact you're seeing in your books, I recommend reaching out to your accountant for their assistance to get your transactions aligned.  If you don't have an accountant, we can help you find a ProAdvisor near you.

Please don't hesitate to reach back out with any other questions you may have.  We'd be glad to help!