I'm using the snap receipt function the input receipts. Why is the GSt / PST being calculated incorrectly?

Hi aspencoast-gmail,

It's essential that you're able to upload your receipts in QuickBooks Online with confidence, from any device.  I'd be happy to provide some insight for this!

With regards to your app, I'd recommend uninstalling and reinstalling it to ensure it's up to date or login to your account from a web browser at www.qbo.ca.  You may also want to try emailing the receipts, save them to a folder and when time permits, upload them into the receipt feature to see if you get the same result.

In addition, QuickBooks Online stays up to date with how sales tax is tracked based on your Province's tax laws.  If the sales tax isn't calculating properly, you may need to review how you have it setup.  For your reference here's an article to help with your Sales Tax Setup.

I hope this has been helpful and you're able to successfully upload your receipts without error.

If you need additional assistance, please contact us.  We'd be happy to look further into this with you in real time and get you back to business!

Schedule a Callback or start a Chat: Click the ? in the upper right in QuickBooks Online > type and enter "Contact support" > hit Contact Us > provide a brief description of what's happening > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.