I received payment, says it’s been deposited. But my bank account still says it has not. I thought payment was instant on direct debit.

Hi there,

Glad to have you post the QuickBooks Community. I'll be happy to share more info in regards to the payment processing timelines for the Online Payments module. 

QuickBooks deposits your funds within 5 business days after your first payment. Your first deposits take a bit longer while we set up your merchant account. Afterwards, your credit card payments will deposit quicker, typically within 2 business days. It's important to note that bank transfers require separate enrolment and once enrolled, payments are typically deposited within 3 to 4 business days.

Let me know if this info helps. I'll be one message away in case you have other questions.